- Frequently Asked Questions
General
Q: Where is The Heritage Pattaya Beachfront Resort located?
A: Our resort is nestled in a prime beachfront location on the serene Pratumnak Area, Jomtien Beach. This area offers a tranquil coastal retreat while remaining conveniently close to charming local restaurants, upscale cafés, rejuvenating spas, and essential conveniences. (Full Address: 435 Moo 12, Pratumnak 6 Road, South Pattaya, Chonburi 20150 Thailand)
Q: What are your check-in and check-out times?
A: Standard Check-in time is 2:00 PM and Check-out is by 12:00 PM (noon). Complimentary early check-in and late check-out are welcome requests, subject to availability on your day of arrival/departure, and fees may apply.
Q: Where can I find your latest offers?
A: You can view our most current and exclusive packages by visiting our dedicated offers page: https://www.heritagepattaya.com/special-offers/
Q: Is parking available?
A: Yes, we are pleased to offer complimentary, secure on-site parking for all our valued guests throughout their stay.
Q: Can I store my luggage if I arrive early?
A: Certainly. Should your room not be ready upon arrival, our front desk team will happily and securely store your luggage, allowing you to commence your holiday experience immediately.
Q: Are pets allowed?
A: For the comfort and safety of all our guests, and to maintain the serene environment, Pets are unfortunately Not Permitted within the resort premises.
Q: Is the resort family-friendly?
A: Absolutely. We are delighted to offer a wide range of dedicated children’s facilities, including spacious family rooms, connecting room options, a refreshing kids’ pool, exciting water slides, and a dedicated kids’ club.
Q: Are there special offers for direct bookings?
A: Yes, booking directly is always the most rewarding option. Guests who book through our official website receive our Best Rate Guarantee, ensuring you secure the lowest possible price, alongside other exclusive privileges.
Room Specifics
Q: What types of rooms are available?
A: We offer a carefully curated collection of beautifully appointed rooms and suites designed for supreme comfort and elegance:
- Deluxe Room: Available with either Double or Twin Beds
- Deluxe Seaview: Available with either Double or Twin Beds
- Deluxe Poolside Terrace: Available with either Double or Twin Beds
- Deluxe Pool Access: Available with either Double or Twin Beds
- Family Suite: Available with either Double or Twin Beds
- Junior Suite
- Pool Access Suite
- Beachfront Suite
- Ocean View Suite
Q: Do the rooms have balconies or terraces?
A: Yes, all our rooms and suites feature a private balcony or terrace, ideal for savoring the beautiful views overlooking the serene sea or the sparkling pool oasis.
Q: Do you have connecting rooms?
A: Yes, we offer connecting room options that are perfectly suited for larger families or groups seeking convenience and proximity. Please contact our reservations team directly for guaranteed availability and to arrange your stay.
Q: Do you have rooms with two beds?
A: Yes, our Deluxe Rooms and the spacious Family Suite are available with twin beds—a comfortable and convenient option for friends or family traveling together.
Q: Are all rooms non-smoking?
A: Yes, all our indoor rooms and suites are designated as non-smoking to ensure a healthier and fresher environment for everyone.
Q: Do rooms have bathtubs?
A: Yes, every room and suite features a luxurious bathtub—ideal for a relaxing and serene soak after a delightful day exploring the beach and pool.
Q: What is the highest floor at the resort?
A: Our resort features accommodation across seven floors. Rooms extend up to the 7th floor, offering spectacular, panoramic views of the sea, the tropical pool areas, and the surrounding scenery.
Q: Do you have baby cots available?
A: Yes, we are pleased to provide baby cots free of charge for our youngest guests. Please kindly inform our reservations team in advance so we can ensure the cot is comfortably prepared in your room prior to your arrival.
Q: Do you have an extra bed available?
A: Yes, an extra bed is available to accommodate an additional guest in certain room types, subject to the room’s maximum capacity. The charge is THB 1,000 per night. We request that you inform our team in advance to guarantee availability.
Food and Beverage
Q: What dining options are available?
A: Guests can indulge in our refined culinary offerings and refreshing drinks at our multiple elegant outlets:
Breezee Restaurant: Our main sea-view restaurant, offering a delightful daily breakfast buffet and an extensive à la carte menu featuring international favourites and authentic local cuisine.
Open daily from 07.00 AM – 9.00 PM
Lobby Bar: The elegant central meeting point offering a wide selection of beverages, from morning coffee to evening cocktails and fine wines, served in a sophisticated setting.
Open daily from 12.00 PM – 6.00 PM
Swim-Up Pool Bar: A perfect spot to enjoy exotic cocktails, light snacks, and beverages with luxurious convenience, all without leaving the comfort of our pool oasis.
Open daily from 7:00 AM – 6:30 PM
Do you cater to special dietary requirements?
A: Yes, we are delighted to personalize your culinary experience. We regularly cater to vegetarian, gluten-free, and other specific dietary preferences. To ensure the highest quality and personalized service, we kindly request that you notify our team in advance of your arrival or when booking your meal.
Q: Is room service available?
A: Yes, for your ultimate convenience and luxurious comfort, room service is available. You can enjoy delicious meals and snacks delivered directly to your room.Open daily from 11:00 AM – 8:30 PM
Facilities & Services
Q: What recreational facilities are available at The Heritage Pattaya Beachfront Resort, and what are the opening hours?
A: We offer a wide array of leisure and fun facilities for all ages:
Aquatic Amenities: Outdoor Swimming Pools, a Children’s Pool, and exhilarating Water Slides.
Open daily from 7:00 AM – 7:00 PM
Wellness Zone: Fully equipped Fitness Center and a dedicated Sauna Room.
Open daily from 7:00 AM – 7:00 PM
Family Fun: Kid’s Club
Open daily from 7:00 AM – 7:00 PM
Q: Is Wi-Fi available throughout the resort?
A: Yes, for your convenience, complimentary high-speed Wi-Fi is available in all guest rooms and throughout the resort’s public areas.
Q: Do you offer airport shuttle services?
A: Yes, we are happy to arrange convenient and seamless airport transfers upon request. Please contact our reservations team in advance for booking and details regarding the applicable charges.
Q: Do you offer Taxi service?
A: Yes, for your convenience, we are pleased to arrange reliable taxi and transfer services upon request. Please contact our reception team in advance for booking assistance and details regarding the applicable charges and fees.
Q: Is babysitting service available?
A: Unfortunately, we do not offer a babysitting service at this time.
Q: Do you have a spa?
A: While The Heritage Pattaya Beachfront Resort no longer features a full-service spa facility, we encourage guests to seek out the rejuvenating services available in the immediate Pratumnak area.
Booking & Policies
Q: What is the cancellation policy?
A: Our cancellation policy is dynamic and varies depending on the specific rate plan and the booking channel utilized. For precise details applicable to your reservation, please refer to your confirmation email or contact our reservations team directly.
Q: What payment methods do you accept?
A: We accept all major credit cards, including Visa and MasterCard, as well as cash (Thai Baht).
Q: How do I make a reservation for a group of rooms?
A: We are happy to assist with your group accommodation needs:
For 10 rooms or more: Please contact our Sales Team directly at +66 61 408 0877 or Line ID: @theheritageevents.
For fewer than 10 rooms: Please call our Reservations Team at +66 88 522 4699 or email rsvn@heritagepattaya.com.
Q: Do you offer corporate rates?
A: Yes! We welcome inquiries for exclusive corporate rates. Please contact our Sales Team at +66 61 408 0877 or Line ID: @theheritageevents. Kindly provide your company details, and our dedicated team will respond promptly.
Q: Do you have meeting or event spaces available?
A: Yes, our resort features a dedicated Conference Center with flexible meeting rooms and function spaces capable of hosting up to 400 guests, complete with modern AV technology. Please contact our Events Team at +66 61 408 0877 or Line ID: @theheritageevents to discuss your specific requirements.
Q: What is your smoking policy at the resort?
A: In compliance with Thai law, smoking of all types (including cigarettes, e-cigarettes, and vapes) is strictly prohibited in all enclosed or air-conditioned public areas, including restaurants, hotel rooms, and pool areas
Smoking is only permitted in designated outdoor areas (e.g., the parking area and clearly marked zones).
Violation of this policy will result in a fine of THB 3,000. We appreciate your cooperation in maintaining a smoke-free environment.
Q: Can I bring a guest from outside the resort? Is there a joiner fee?
A: Yes, you may bring a non-registered guest to your room; however, a joiner fee of THB 1,000 per person per night applies. All joiners must present a valid ID card or passport at check-in and must leave the hotel premises before 7:00 AM.
Please note: In compliance with Thai law, guests are strictly prohibited from bringing companions under the age of 18 into the hotel rooms. Violation of this policy may result in legal consequences and immediate removal from the property without refund.
Q: What is your security deposit policy?
A: A security deposit of THB 3,000 per stay is required upon check-in to cover incidental charges. The deposit will be fully refunded after check-out. Please note that the refund process may take up to three weeks to finalize, depending on your bank or payment provider.
Don’t see what you’re looking for?
Should you require any further assistance or have specific inquiries, please feel free to contact us directly. Our dedicated team is here to ensure your stay with us is seamless and enjoyable:
Contact Method | Details |
|---|---|
rsvn@heritagepattaya.com | |
Call | +66 38 250 888 or +66 88 522 4699 |
Line ID | @theheritage |
Facebook Messenger | https://www.facebook.com/theheritagepattaya |